1.800.411.4105 I WWW.CHEERLEADING.COM I © 2024 CHEERLEADING COMPANY 134 ORDERING INFO ORDERING CHECKLIST FOR MADE-TO-ORDER UNIFORMS Coaches and Directors: Our team of dedicated sales professionals are here to help you with the custom uniform ordering process. For personalized service, please go to our website to find your representative (https://www.cheerleading.com/find-local-rep.html) or email
[email protected]. For team orders, we request that all communication go through the coach, director or sponsor. We are unable to answer specific questions from individual team parents. In order to begin production on your order, we must have the following information: Styles and Color Placements – Please be specific when ordering. All styles listed on our website and in the catalog have specific color placements, and our made-to-order uniforms are not returnable or exchangeable since they’ve been made to your team’s specifications. If you have any questions about color placements or colors, we are happy to send free color swatches to you to determine which color to order. Be sure to view our coloring tool or interactive catalog on our website to see our uniforms in your team colors, or check out our Instagram pages @cheerleadingcompany @ccdancewear for design and color inspiration. Sizing Information – We highly recommend our FIT KITS (available for a minimal, 100% refundable deposit) to help you deter- mine correct sizing. Fit Kits are available for uniforms, shoes, warmups, t-shirts, shorts and many more items. Instructional “How to Fit” sizing videos are also available at https://www.cheerleading.com/cheerleading-company-fit-kits.html. You may also select your size based on our standard sizing charts using body measurements. If you must choose this option, we recommend that the coach/ director/sponsor or someone with sewing experience measure team members. We suggest that you have the same person measure all team members. DO NOT HAVE INDIVIDUAL TEAM MEMBERS/FAMILIES MEASURE THEMSELVES. Please see measuring guidelines at http://www.cheerleading.com/sizing.html#measuring. From our years of experience outfitting teams, ordering a FIT KIT and having your team try on the garments is the best option for the best fit. Payment Information – All orders must include full pre-payment. However, we will accept a half-down deposit on custom uni- form orders with the balance due in two weeks or before shipment – whichever occurs first. We accept MasterCard, Visa, American Express, Discover, Paypal, Check, Wire Transfer, and Money Order. If you are paying by School Purchase Order, please see our CREDIT POLICY below. Don’t want to handle the money? “Team Stores” are available for collecting individual parent payments. See www. cheerleading.com/team-store.html. If your school or organization is exempt from paying sales tax, you must include your signed exemption certificate with your order. Without this certificate, we are required by law to charge sales tax. *Production will not begin on your order until the complete order, including sizing, style, and payment information, is received. CREDIT POLICY Cheerleading Company, Inc. will extend credit to public schools in good standing with our company. We accept official Purchase Orders from accredited public: Universities and Colleges, High Schools, Junior High Schools, Middle Schools and Elementary Schools. All Purchase Orders must be signed by an authorized school official and must be equal to or higher than the amount of the order. Merchandise must be shipped to the school address only. Accredited K-12 Private Schools and Academies along with accredited K-12 Public Charter Schools and Academies are subject to additional approval. Public schools that are not set up on a Purchase Order system may submit our “Letter of Guarantee” form. Please visit the “Forms and Catalogs” section of our website to download a copy. Please note Letters of Guarantee are still subject to approval of our Credit Department. We must have a signed Purchase Order or prepayment in hand before we are able to begin processing your order. Manufacturing will begin on the date we receive the payment, Purchase Order or Letter of Guarantee. If we have to verify your purchase order, manufacturing will begin on the date of verification. Purchase Orders can be emailed to your sales representative, emailed to credit@ cheerleading.com, or faxed to 214-343-5401. Please include your quote number or web order number on your Purchase Order. Terms: All approved accounts are Net 30 days upon receipt of invoice. Late payments are subject to additional charges. We regret that Purchase Orders or Letters of Guarantee CANNOT be accepted from the following types of groups: gyms, cheer and/or dance studios, Pop Warner leagues, Pee Wee leagues, private companies, schools outside of the United States of America and other groups. We are happy to accept orders from these groups, however prepayment is required before shipment. In addition to the policies stated above, Cheerleading Company, Inc. has final approval in extending credit terms to any school. CHECK POLICY For quick shipment, please pay with credit/debit card, PayPal, or money order. We reserve the right to hold all orders paid with check, cashier’s check, or official bank check until cleared by our bank. This process can take up to 10 business days. Cheerleading Company CANNOT accept multiple checks from individual team members on team orders. One check or money order will be accepted from each team or organization. A $35.00 service fee will be charged on all returned checks. A returned check on an order will cause the entire order to be pulled from production and placed on hold until payment is resolved. CANCELLATIONS Cancellations are not accepted for made-to-order manufactured items once an order has been placed into production. All uniforms, custom pom pons, lettered items, custom t-shirts, and bags are custom-made to our customer’s specifications. SPECIAL UNIFORM PACKAGE PRICING POLICY In order to take advantage of special package and quantity pricing, including Bow-To-Toe®, Classic, and Spirit packages, each package selection must have the same style and color placements. ONLINE PROMO CODE POLICY Please see www.cheerleading.com/promotions.html SHIPPING & HANDLING Please see complete shipping chart and current free shipping offers on our website at www.cheerleading.com. RETURNS, CORRECTIONS, AND EXCHANGES Cheerleading Company guarantees its merchandise against manufacturing defects. We will be happy to correct any workmanship defects if we are notified within 14 days after the ship date. However, if the items are custom-made to the sizes you provide, we are unable to accept returns or exchanges. Additionally, Cheerleading Company is not responsible for replacing uniforms that have been outgrown. We highly recommend our convenient Fit Kits for sizing. All returns or exchanges, or issues regarding merchandise defects, must be made within 14 days after the ship date, must be returned in the original item packaging, and must be accompanied by a return form. Return forms can be downloaded at www.cheerleading.com/returns.html. The following items are non-returnable or exchangeable: made-to-order uniforms and warm-ups, made-to-order pom pons, bodywear (if opened - including briefs, half tops, and bodysuits) due to health code reasons, items worn or soiled, lettered items including garments, sweatshirts, shorts, bra tops, and bags with custom screen print, tackle twill, monogramming or other additional decoration, custom socks, hair accessories, printed items, mascot uniforms. ALL SALES FINAL ON ABOVE MENTIONED ITEMS. Shoe exchanges: Shoes may only be exchanged if they are unworn. Shoe boxes must be returned in new condition and must not be written on. There is a $5.00 per pair box fee for boxes that are returned damaged, have postage or tape affixed, or on which are written. If shoes appear to be worn, they will be returned to you, and you will be responsible for payment. Non-Custom Warm-Up Restock Fee: There will be a 15% restock fee on all non-custom warm-up exchanges and returns. Megaphone Restock Fee: There will be a $5.00 restock fee per megaphone on all megaphone returns for megaphones 13" and taller. Additional shipping charges and restock fees may apply to some returns or exchanges. Please allow up to 2 weeks for processing of returns/ exchanges. We will not accept returns of items not in resalable condition. Items must be returned in original, undamaged packaging. We do not accept returns or exchanges on items shipped outside of the USA, unless shipped to a U.S. military address. Please contact us if you have any questions about returns. E-mail
[email protected] or call 214-343-3333. MANUFACTURING + SHIPPING SCHEDULE In-stock items are available for immediate shipment. Manufacturing schedules are approximate and are based upon receipt by Cheerleading Company of your completed order and payment. Please note that orders placed between May and October may be subject to additional processing and manufacturing time. Manufacturing time does not include shipping time. Monogramming, rhinestones, CC Fusion™ lettering, specialty striping, and specialty lettering can add additional manufacturing time. Please see current manufacturing schedules at www.cheerleading.com, updated weekly. We suggest you plan ahead and order early. All manufacturing schedules are estimated. We assume no liability for delays due to conditions beyond our control including delivery service delays, strikes, accidents, war, natural disasters, global pandemic, or other unavoidable impediments with raw materials and supplies. Occasionally we may have questions regarding your order that require us to contact you. Your order will be put on hold until we are able to clarify such issues with you. We will make every effort to contact you in a timely manner. Please return calls or e-mails promptly to expedite production of your order. ORDER MINIMUMS AND ADDITIONAL UNIFORM ORDER POLICY : MADE-TO-ORDER GARMENTS A minimum order of 4 is required for all made-to-order garments and packages. We are unable to process individual orders for any made-to-order item. Additional or fill-in uniforms to match exactly an already fulfilled team order may be purchased for a 30% less-than-minimum upcharge. A minimum of 6 applies to all CC Fusion™ orders, and fill-ins of less than 6 will not be accepted. Uniforms may not be added or deleted to any order once it has been placed into production. Add-on orders will be considered a new order and appropriate manufacturing time and shipping will apply. Minimums for CC Fusion™, monogramming, rhinestones, screenprint, and vinyl apply for all new and add-on orders. Cheerleading Company does not duplicate designs of other manufacturers. However, Cheerleading Company’s on-site staff of designers may be able to custom-design a uniform that will meet your requirements. Our minimum order quantity is 24 uniforms for custom designs and patterns. Additional manufacturing time applies. UNIFORM AND SHOE CARE INSTRUCTIONS Cheerleading Company recommends washing all uniform items using a mild detergent without bleach and machine wash separately in a full tub of cold water. Remove promptly from washer when cycle is complete. Tumble dry with low heat polyester and FlexstretchTM items. Hang or lay flat to dry all SpiritFlex items and any item made with specialty material shown on pages 132 and 133. Do not use fabric softener on garments as this may affect the soil release properties and colorfastness. Complete shrinkage and colorfastness cannot be guaranteed because of different laundering processes and absorbent qualities of fabric. We recommend washing garments with vinyl applique inside out and hang to dry. Cheerleading Company is not responsible for garments or shoes that have been laundered incorrectly. DO NOT DRY CLEAN GARMENTS. Shoe Cleaning Instructions: Spot clean only with mild soap and a wet washcloth. DO NOT MACHINE WASH OR DRY SHOES. See www.cheerleading.com for more detailed care instructions, especially for our delicate specialty fabrics and CC Dancewear® uniforms. Cheerleading Company is not responsible for sequins or rhinestones falling off. NEED TO MATCH A PREVIOUS ORDER? Cheerleading Company will match any previous Cheerleading Company order. See above for order minimum information. LETTERING, MONOGRAMMING, AND STRIPING Please be specific when ordering lettering. Since it is made-to-order, we are unable to accept returns. Please refer to pages 124-130 for available lettering styles and page 129 for lettering placement. For special lettering styles not shown in this catalog, please CALL US FIRST at 214-343-3333 and we will be glad to offer our professional assistance. Please allow additional manufacturing time for any rhinestones, monogramming, custom lettering, specialty or SpiritFlex lettering, CC Fusion™ lettering, or specialty striping. There is an additional $5.00 upcharge per piece for metallic striping and lettering. There is a $5.00 upcharge per monogram for metallic monogramming. Please see pages 132-133 for specialty fabric, striping, and lettering prices, and pages 124-130 for additional lettering and monogram ordering information. ONLINE: Order most items online at www.cheerleading.com, or e-mail your order to
[email protected], 24 hours a day, 7 days a week. FAX: FAX 214-343-5401 24 hours a day, 7 days a week. MAIL: MAIL Cheerleading Company, 11350 Hillguard Road, Dallas, Texas 75243-8311. CHAT: Use our chat feature at www.cheerleading.com. PHONE: CALL Toll Free 1-800-411-4105 or 214-343-3333 if calling via cell phone from 9:00 to 5:00 CST, Monday-Friday. HOW TO ORDER
